Information Technology Analyst I / II
INFORMATION TECHNOLOGY ANALYST I/II
Under general supervision the Information Technology Analyst performs technical work in the design, research, programming, testing, installation, planning, updating and maintenance of computer application systems and networks. Performs diagnoses of software malfunctions and trains employees in computer and software utilization.
This position is assigned to the Miscellaneous Bargaining Unit for labor relations purposes and is subject to overtime and call back assignments.
The Information Technology Analyst I/II is assigned to monitor and maintain the operation of complex computer, network and software systems. The Information Technology Analyst II is distinguished from Information Technology Analyst I, by the added level of experience of at least 4 years as IT Analyst I or equivalent experience, along with job performance evaluation showing consistently above average work performance and increasing levels of work responsibility.
Functions may include but are not limited to the following:
- May serve as system administrator for computer network systems.
- Research and evaluate advances in personal computer hardware and software.
- Participate in planning, and implementation of current and future technology.
- Deployment of computer systems, hardware, peripherals, and software.
- Provide professional customer service.
- Test and troubleshoot computers, software and upgrades.
- Maintain records and prepare oral and written reports.
- Assist in the maintenance of Internet connections and Websites.
- Monitor and administer critical systems including, email, enterprise software, and public safety systems.
- Keep abreast of current trends in server, database, network, and security concepts and technologies.
- Local and Wide Area Network (LAN & WAN) hardware, concepts and terminology, and Internet access protocols.
- Computer software, including operating systems, office productivity software. Systems management software, database management and security systems.
- Computer hardware architecture.
- Server, Virtualization, and Storage Technologies.
- Principles and techniques of computer systems analysis, programming, hardware/software diagnosis and repair, and security.
- Principles of design and development of website.
- Communicate clearly and concisely, both orally and in writing.
- Analyze, design, program, install and maintain highly technical and complex programs and equipment.
- Read, interpret and apply information from complex technical publications, manuals and other documents.
- Troubleshoot, configure, perform repairs, and install computer hardware and software.
- Develop and maintain effective working relationships.
- Work independently with minimal supervision.
Additional Requirements for the Level II Candidate:
- Review computer systems for effectiveness and efficiency of system resources.
- Interface with vendors of hardware and software for prompt resolution of problems encountered.
- Review and maintain system security and make recommendations for improvement.
- Develop and evaluate training programs.
EXPERIENCE AND EDUCATION
IT Analyst I
At minimum of one year of full-time increasingly responsible experience in supporting computer systems, operating systems, software, Networking including routing, security and administrative support, computer system repairs and general programing.
IT Analyst II
A minimum of 4 years of fulltime increasingly responsible experience in supporting computer systems, operating systems, software networking; including routing, security and administrative support, computer system repairs, and general programming.
A Bachelor's Degree from an accredited four-year college or university with major course work in computer science, electrical engineering, computer information systems or a business-related field.
Possession of a valid California driver's license at the time of appointment and ability to maintain it as a requirement for continued employment.
Certifications from Microsoft, Cisco, Brocade regarding operating systems and software.
Work is typically performed in an office environment; occasional work in cooled air-conditioned data center/server rooms; occasional work outside in various types of inclement weather; occasional work in confinedspaces. Work may take place at off-site locations throughout the City,
- Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.
- Lifting: frequently up to 10 pounds; occasionally up to 75 pounds.
- Vision: constant use of overall vision; continuous computer use; occasional color and depth vision.
- Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
- Hearing/Talking: frequent hearing and talking, in person and on the phone.
- Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.
- Environmental: frequent exposure to noise.