Information Systems Coordinator
Under limited direction from the Technical Services Manager, plan, direct, organize, and supervise the Information Technology Division; assist in the development of division policies, procedures, goals: prepare division budget; interpret and apply existing policies; represent Information Technology on issues concerning the various programs managed.
This position is assigned to the Miscellaneous Bargaining Unit for labor relations purposes and is subject to overtime and call back assignments.
SUPERVISION RECEIVED AND EXERCISED
Information Systems Coordinatorís duties are administrative/ supervisory in nature but also involve professional information technology work. This position has authority over complex programs that are central to the departmentís mission. The Information Technology Coordinator is distinguished from the next lower classification, of Information Technology Senior, in that the latter has responsibilities for special projects and the Cityís computer infrastructure.
Receives direction from the Technical Services Manager
May exercise technical and functional supervision over technical positions
ESSENTIAL FUNCTIONS - Functions may include but are not limited to the following:
- Assists in the development and implementation of goals, objectives, policies, and priorities for an information technology division.
- Assure a strong commitment to customer service; monitor and manage departmental customer satisfaction.
- Assist with the preparation of operating technology fund and control of expenditures and administer the division budget.
- Carry out resource allocation planning and management to effectively assign work tasks to team members.
- Confer with others regarding project priorities and progress; participates in planning, progress and design review meetings.
- Conduct performance evaluations as required; recommends discipline as required; maintain high standards necessary for the efficient and professional operation of the division.
- Confer with department staff, public officials, and consultants in the accomplishment of division objectives.
- Coordinate resolution of complex and technical problems and system changes that affect the work of the division unit.
- Coordinate and conduct special assignments or projects.
- Coordinate division activities with those from other departments and outside agencies and organizations; provide staff assistance to higher-level management; prepare and present staff reports as necessary and other necessary correspondence.
- Assists in preparation and administers divisional budget; Reviews capital budget requests for computer equipment; insures connectivity of systems; coordinates between user departments, purchasing unit and vendors in hardware and software acquisition.
- Develop and manage project cost controls.
- Assists in developing policies and procedures and assure they are carried out.
- Establish program and production goals, priorities and major work schedules in accordance with established policies.
- Supervise, direct and organize division activities in the area of network or application operations; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures.
- Oversee third-party systems, vendor sales, and support; the installation, configuration, and cutover phases of a project;
- Professional IT consulting with departments on development projects; complex business changes; and the implementation of emerging Information technologies.
- Participates in committees and work groups; may lead or participate in planning or focus groups; may represent the department; maintain a variety of records and technical data.
- Participate in recommending the appointment of personnel; provide or coordinate staff training; establish performance expectations and evaluate performance of subordinate personnel; work with employees to correct deficiencies; initiates discipline procedures; recommend employee terminations.
- Prepare a variety of correspondence including general and special reports.
- Review and approve programming, systems development and systems enhancement plans, work orders, reviews new and proposed laws, regulations, codes, methods, materials and technique for application to projects; develops and implements procedures, standards and systems.
- Supervise the development of plans and estimates for systems development and major enhancements of the Cityís information technology systems; supervises and participates
in the preparation of special information technology studies and reports.
- Perform related duties as assigned.
- Principles, procedures, practices, techniques of complex data processing operations in a LAN to mid-range to mainframe sized hardware environment. In addition to an advanced journey level knowledge of data processing operations, must have specialized knowledge in either: system analysis and design, project management and implementation, or application programming.
- Current computer industry technology, practices and trends, including system development and administration.
- Principles and practices of complex computer system design.
- Principles and practices of selection, development, testing, integration, cataloging, maintenance and support of application program components.
- Principles and practices of research and analytical methodology.
- Installation, maintenance, customization and testing of large centralized computer systems, subsystems and distributed systems.
- Principles and techniques of complex programming and programming documentation.
- User procedures documentation techniques.
- Capabilities of personal computers and the interconnectivity to a central host-based system.
- Principles, procedures and practices of business operations from a user community perspective.
- Basic accounting principles.
- Effective public presentation techniques.
- Methodologies for project management including project tracking and project control.
- Techniques for training users.
- Properly interpret and make decisions in accordance with laws, regulations, and city policies.
- On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
- Analyze departmental data system needs and requirements; identify goals, objectives, and problems, examine alternatives; develop recommendations and implement solutions; develop project plans; organize and monitor the work of others.
- Design and manage large and complex information system projects.
- Conduct procedures analysis and feasibility studies.
- Analyze departmental data system needs and requirements to identify goals, objectives, and problems; examine alternatives, and develop conclusions and recommendations prior to implementing solutions.
- Ensure that established customer service levels are satisfactorily met.
- Secure cooperation and teamwork among professional and technical project staff.
- Design, develop and test and implement complex programs and operate state-of-the-art computers.
- Identify, evaluate and solve problems logically and under pressure.
- Maintain confidentiality of sensitive information.
- Monitor computer information system utilization and recommend appropriate revisions to process, procedures, and operations.
- Operate a wide variety of computer system hardware and software.
- Write application programs in appropriate computer language.
- Prepare test data and test and debug application programs.
- Develop and maintain user documentation for hardware and software; give classroom and/or hands-on instruction.
- Troubleshoot and perform routine maintenance on computer system and communications components.
- Work independently with minimal supervision.
- Communicate clearly and concisely, orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Equivalent to five years increasingly responsible experience carrying out and managing complex system development and/or network projects at the departmental and/or enterprise level. Three years of the required experience must have been in a lead or supervisory capacity.
Possession of a Bachelor Degree from an accredited college with major course work in data processing, computer science, information processing or a related field.LICENSE OR CERTIFICATE
Possession of one of the following certifications: Novell, Web, Microsoft or PC Network.
Possession of an appropriate and valid California driverís license at the time of appointment and ability to maintain it as a requirement for continued employment.PHYSICAL REQUIREMENTS
On a continuous basis, sit at a desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple and power grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; lift or carry weight of 50 pounds or less.
Reviewed and approved: Personnel Officer Date: _____________