Turlock Police Department

Support Operations

911 Communications

The 9-1-1 Communications Center is an operation within the Support Operations Division of the Turlock Police Department. The Support Operations Division is one of three major Divisions comprising the Turlock Police Department. The Division is overseen by the Police Support Services Manager, Captain Steve Williams. The center is supervised by the Public Safety Communications Supervisor, Kathleen Keller. The 911 center is staffed with (3) three Senior Dispatchers, (14) fourteen Emergency Services Dispatchers and (2) two part time Emergency Services Dispatchers.

The Turlock Police 9-1-1 Communications Center operates 24 hours a day, 7 days a week. Dispatchers work 8 or 10 hour shifts providing around the clock dispatching services for police and fire in the City of Turlock and Cal State Stanislaus. The 9-1-1 Center provides support and routes calls for medical emergencies to AMR/Life COM and coordinates joint responses when needed.

The 9-1-1 Communications Center is staffed by well trained professionals whose mission is to provide both emergency and non-emergency police and fire services for our community, in a professional and expedient manner. Dispatchers are almost always the first contact the public has with the Police or Fire Department. They are required to evaluate and prioritize the incoming calls for service, and make referrals to other agencies when appropriate. They are responsible for dispatching calls for service to police officers and fire personnel, tracking the location of field units and monitoring their safety. Each call received is entered into a Computer Aided Dispatch System (CAD). In 2008, Communications Dispatchers handled 131,718 incoming phone calls. Of those, 17,616 were 9-1-1 calls.

The 9-1-1 Communications Center is equipped with state-of-the-art communication equipment. The center was remodeled in the spring of 2007 to accommodate six workstations. Each workstation is ergonomically designed for comfortable dispatching while sitting or standing. The workstations have individual environmental controls allowing each dispatcher to maintain his or her personal comfort level.

In addition to dispatching for the community and emergency responders, dispatchers also process paperwork which includes arrest warrants; entering lost, stolen, found and evidentiary property; stolen and towed vehicles; lost, stolen and found guns; all missing persons including runaways and the entering of all domestic violence restraining orders. This information is entered into a nationwide database which allows us to share information with other agencies.

The California Commission on Peace Officers Standards and Training (P.O.S.T.) certify dispatchers in public safety dispatching. Turlock Police is a P.O.S.T. certified agency. Our dispatchers attend a 3 week dispatch academy and a minimum 24 hours of continued professional training every two years. The staff of the Turlock 9-1-1 Communications Division is committed to giving the highest quality and level of service to the citizens of Turlock.

What You Need to Know About 9-1-1

  • 9-1-1 is a three-digit telephone number that you can call 24 hours a day for fire or medical emergencies
  • 9-1-1 should only be used for life-threatening emergencies or in-progress calls, where there is an immediate threat to life or property
  • When you call 9-1-1 from a landline, your address, telephone number and billing name is automatically displayed on our phone system; however, we will ask this information each time you call 9-1-1 to verify the information is accurate

What to Expect When You Call 9-1-1

The ability of police to locate and arrest criminals often depends on the thoroughness and accuracy of the information submitted. Expect to be asked for the following information:
  • Where is the emergency?
  • What is occurring?
  • When did this occur?
  • Do you have any suspect and/or suspect vehicle descriptions? Direction of travel?
  • Are there now, or were weapons involved? (gun, knife, stick, etc)
  • Does anyone require medical attention?
You will be asked to give your name, address and telephone number (anonymous calls are accepted). If you wish the responding police officers to contact you at your home or business, advise the 9-1-1 dispatcher. Please remain on the telephone to provide all information as requested.
  • DO NOT hang up until the dispatcher advises you to do so.
  • ALLOW the dispatcher to direct the questions.

Examples of Emergency Calls

  • Fires
  • Calls involving the use of weapons, such as a shooting or stabbing
  • Burglaries or robberies in progress or just occurred
  • Someone having a medical emergency such as a heart attack
  • Traffic accident with injuries
  • Domestic violence, in progress or just occurred
  • Child or elder abuse, in progress or just occurred
  • Missing persons at risk (in need of medication, have Alzheimer’s or other medical disorder or are suicidal)

Please call 668-1200 for Non-Emergency calls such as

  • Loud party or music
  • Parking violations
  • Barking dogs
  • Non injury accidents
  • Petty theft or burglary not in progress
  • Time delayed reports
  • Information on towed vehicles
  • Juvenile runaway or missing adults who are not at risk
For calls to our business office, please dial 668-5550.

Calling 9-1-1 and Hanging Up

Whether you call 9-1-1 on purpose or by accident, the dispatcher will receive your information even if you terminate the call before the line is answered. In these instances the dispatcher will call you back and inquire if an emergency exists. If the line is busy, the dispatcher will have an operator interrupt your call so that he/she may determine if there is an emergency at your residence or business. If the line is not answered when the dispatcher attempts to call, an officer will be dispatched to the address from which the call originated for a security check of the home or business.

These procedures are followed as a safeguard in the event someone tries to make a discreet call and is interrupted or unable to speak for various reasons.

If you dial 9-1-1 in error, please remain on the line and advise the dispatcher that you have made a mistake.

Calling 9-1-1 from Your Cellular Phone

Turlock Police has deployed direct routing with Sprint, T-Mobile, Metro PCS, and Verizon.

If your provider is AT&T Mobile or Cricket, the call is answered by the California Highway Patrol (CHP). If you are reporting an emergency within the city limits of Turlock, the CHP will transfer your call to our dispatch center. Nextel deployed to the PSAPs in the county, but based on the estimated coverage areas, no Nextel cell tower sectors were routed direct to TPD. It is recommended that you program 209-668-1200 into your phone to receive public safety assistance within the City of Turlock.

Kethleen Keller

Unit Supervisor

The 911 Communications Center is supervised by Kathleen Keller, Public Safety Communications Supervisor.

Contact Information:
Office: (209) 664-7363
Email address: kkeller@turlock.ca.us

Support Operations
Contact Us
911 Communications
244 N. Broadway
Turlock, CA 95380

Phone: (209) 668-1200 (Non Emergency)

Office Hours:
24 Hours
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